How can I register as a reseller?
Use the registration button for this. Here you can choose whether you want to register as an end customer or dealer. Please note that we need your trade license or certificate of registration to register as a reseller. Please send it by fax to +49 37 23/66 78 - 79 or by email to firstname.lastname@example.org. After examination, you will receive a welcome email with your access data and further information.
Why is my article on demand?
Articles that are on demand, either lack more information or they are obsolete. In the latter
case, there is either an equivalent or the supply has been stopped by the manufacturer for
good. If you come across an article that is marked with "on demand", please do not hesitate
to contact us.
Why is there no availability information for most of the print heads from EPSON?
Most of EPSON's print heads are so called restricted print heads, which means that we receive
these articles on allocation only. Furthermore, we are obliged by contract to serve EPSON's
repair partners first because they need the print heads for warranty repairs. This causes long
Where can I find remote controller for my EPSON projector?
Unfortunately, it is currently not possible to show remote controls in the shop. Please contact us directly via the contact form, email@example.com or +49 37 23/66 78 - 0.
What means complete or partial delivery?
You can select complete delivery with your order, then the dispatch is carried out only if all articles of the order are in stock. If complete delivery is not explicitly selected, the goods are automatically sent as partial deliveries.
Why are devices in the shop displayed as inactive?
All current EPSON models are shown as active in our online shop. If a current device is displayed out of stock, it can be obtained for you within a short delivery time of 2-4 working days.
Devices are shown as inactive if they have been discontinued by EPSON and removed from the EPSON product range. Accessories (e.g. paper cassettes, interfaces or roll media adapters) or consumables (e.g. papers, inks or toners) can usually still be obtained until their product is discontinued.
Why do I have to pay a copyright fee for some devices?
The copyright levy (UHG or UHRA for short) is a fixed amount manufacturer levy for devices in order to assert copyright claims when storing and reproducing media.
According to Section 54 Paragraph 1 of the Copyright Act, every manufacturer and retailer is obliged to separately state the copyright levy on supporting documents.
What are government devices?
Government devices are specially certified for the sovereign requirements of authorities. Thanks to the special software SilverFast® and the IT8 color calibration; these devices are approved for the DIGANT ® process and thus meet all of Bundesdruckerei's requirements for the preparation of provisional government documents such as identity cards, passports or certificates.
We can deliver the following devices recommended by Bundesdruckerei immediately:
EPSON Office Scan & Print MFP EP-2000 4-in-1 multifunction printer
EPSON Office Print EP-500 government printer
If you would like to find out more about these devices, we would be glad to advise you.
Do social and public institutions receive special conditions when buying equipment or consumables?
Schools, social and public clients need reliable and inexpensive printers, scanners, projectors and multifunction devices as well as consumables to do their jobs.
EPSON also offers special discounts and special conditions for these special requirements.
We would be glad to advise you, if you would like to know more.
Can I repair my device myself?
The installation of spare parts may require special knowledge,
skills and tools. If you have any questions regarding the
warranty, please read our terms and conditions or contact us.
Which device can I send in for a repair?
We take over the complete handling of warranty handling for EPSON printers and scanners (except large format printers, LabelWorks). We also support and repair out of warranty (except projectors, LabelWorks).
Our experienced technicians also repair HP and Oki printers and scanners in addition to these EPSON devices. You are welcome to request all other brands.
How much is the repair for my device?
Before repairing your device, we will provide you with a cost estimate if you wish or you can specify a cost limit.
The troubleshooting for the preparation of a cost estimate is 25 € plus VAT (only if you don't want us to repair the device).
For the following printers the estimate rate is 60 € plus VAT :
• DFX series
• Stylus Pro series
• AcuLaser (except C9000 / C1100)
• A3 laser
• EPL-Nxxxx / C8xxx
• A3 scanner
POS devices are repaired at a fixed rate. The corresponding overview can be found on our website under EPSON repair POS printers.
The shipping costs for transport are to be paid by the customer.
How long does it take to repair my device?
We intend to repair the device within one week. If required spare parts are not available it can be that the repair takes longer.
My device has onsite warranty, how do I proceed?
Please contact us so that we can arrange an onsite appointment with you.
Please have the following data ready: model, serial number, date of purchase.
If the device is outside our field of application, we will gladly help you to find a service partner in your area.
What do I need to send my broken device.
Please fill out the repair accompanying form first and attach it to the device.
Do not send any accessories (eg manual, driver CD, paper support, cables, etc.).
Secure your device according to the manual.
If your device is within the manufacturer's warranty, please attach a copy of the proof of purchase as proof of the existing warranty claim.
Unfree shipments can unfortunately not be accepted by us. As an alternative to shipping, you can of course bring your device Monday to Friday from 8am to 6pm.
Should I leave the ink/toner cartridge in the printer?
Yes! Please also mind the hints in the user manual.
How do I know that GEDAT received my device.
Shortly after receiving the device we will inform you by fax or email (please mention your fax number or email address on the attached form).
Why is a repair not possible?
There are no more spare parts for it or
The costs of repair are higher than the present value of the device or
We do not repair this device or brand.
What, if my device cannot be repaired?
You can either get the device back or we dispose it for you. If you need a new device, please don't hesitate to ask for an offer.
How do I know that my device is repaired and that I get it back?
After completing the repair, your device will be sent to you and you will receive a shipping notification via email.
If you have left your device directly with us, we will contact you, so that you can pick up your device from us.